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Shipping & Returns

SHIPPING RATES

$12.00  -  Standard:  0g  -  500g  -  2 to 8 working days after dispatch 
$14.50  -  Standard:  500g  -  1000g  -  2 to 8 working days after dispatch 
$18.25  -  Standard:  1000g  -  3000g  -  2 to 8 working days after dispatch 
$21.95  -  Standard:  3000g  -  5000g  -  2 to 8 working days after dispatch 

$14.10  -  Express:  0g  -  500g  -  1 to 4 working days after dispatch 
$18.50  -  Express:  500g  -  1000g  -  1 to 4 working days after dispatch 
$22.75  -  Express:  1000g  -  3000g  -  1 to 4 working days after dispatch 

$29.95  -  Express:  3000g  -  5000g  -  1 to 4 working days after dispatch 

FREE SHIPPING ON ORDERS OVER -  $200.00
INTERNATIONAL SHIPPING FLAT RATE $60.00

We take great care in packaging our crystals, and postage costs include sturdy packaging materials, therefore we do not accept liability if damage or loss occurs due to the fault of the post.

For peace of mind, arrangements can be made to include optional postal insurance for an extra fee. To include this, contact us at –info@thehiddenway.com.au

We provide tracking information for all Domestic orders. 

Default postage is always regular parcel post. If you require express delivery at an extra fee, this option is also available at the checkout.

Most of our items are shipped using Australia Post.

MISSING PARCELS

If your parcel goes missing after delivery you will need to contact Australia Post directly and lodge a report.

If your parcel is returned to us due to any of the following reasons, we will contact you to organise to ship your item again at an additional cost to you.

Reasons for “Return to Sender”

- incorrect/incomplete address

- failure to pick up from your local post office within their time frame

If you have provided an incorrect or incomplete address no refunds will be provided for any shipping costs.

Bulky or Fragile items in our store are sent via courier. All courier sent items are trackable and insured.

REFUNDS & RETURNS

We do not accept returns due to a change of heart so we encourage you to be absolutely sure before you purchase.

We list the size / dimensions of our crystals, as well as photos showing multiple angles of them so you can know exactly what you are purchasing. We do not exaggerate colours or remove blemishes in photos of our products.